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What Our Customers Say (759)

Our finest asset is the trust and appreciation we have earned from our customers. We are proud to share our product feedback.

Incredible Customer Service

Reviewed Dec 19, 2012

Best customer service I have ever received from an online retailer. There was an issue with my order, and TriJewels contacted me within minutes of clicking "submit"! They straightened everything out for me(Friday at 4:30PM) and had my order at my door by Monday! TriJewels was extremely responsive, friendly and helpful, thank you very much!

Jeff K.
North Carolina, United States

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Outstanding Customer Serv....

Reviewed Dec 10, 2012

Aquamarine/Sapphire Eternity Band.My only regret is that I didn't contact trijewels.com first-next time.I will! Here's what happened - I purchased a similar ring for my wife (25th anniversary) from a big online jeweler.. My wife loved the ring but the size was huge (I ordered a size 9 but the ring they sent measured an 11). I called the company and they told me they would pick up and send a size 8 (which we decided would work and they assured me was in stock). After several weeks and unanswered emails, I called to find out they didn't have any more of these rings - in any size - discontinued. We were both so disappointed. I then purchased her another ring rom another jeweler(not an eternity band, but it had both aquamarine and sapphire). She wasn't happy with that one because of the color of the aquamarine. The other aquamarines she owns are basically clear (like a diamond) with a very faint blue tint - this is what we wanted. I know some jewelers try to pass off blue topazes for aquamarines and this may have been the case as the blue was considerably darker. Returned that one. Contacted Trijewels.com. Vijay answered my email quickly and addressed all my concerns even though superstorm Sandy had just hit New York. To make sure all was right, he even sent me a ring sizer and a couple of real aquamarine stones as samples. He kept in contact through the entire process and the ring arrived right when he promised. Outstanding workmanship - outstanding service.

Dan R.
Florida, United States

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My wife loved this ring

Reviewed Dec 06, 2012

2.00cttw Natural Treated Princess Shape Black Diamond Solitaire Ring in 14K White Gold

"This is my 2nd order from TriJewels and just like the 1st order (ear rings) this ring is exquisite,gorgeous, graceful, grand, handsome, ideal, lovely, magnificent, these are just a few words my wife used to describe this ring. I will be contacting Trijewels again for a Christmas gift. maybe something in a black diamond cross.
Regards Neil

Cornelius S.
Virginia, United States

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Product and Customer Service Exceeded Expectations

Reviewed Sep 20, 2012

I must admit I was a bit sceptic at first, having not ordered many things online in the past. However, once I began to deal with Vijay and staff, there was no looking back. The customer service and product I received exceeded my expectations and I (we) will definitely be return customers.
Highly recommended company and products.

William G.
North Carolina, United States

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Have doubts?

Reviewed Sep 02, 2012

I usually don't write reviews but with my experience I felt I had to. I spent over six months trying to find a design for a ring I was building to be handed down to my granddaughter. With that being said it had to be perfect to what I had visioned it to be. After endless searching I was blessed to come across Vijay. I had NEVER purchased anything on line before and was terrified of what could happen. Over the next few weeks working with Vijay I experienced what service excellence was. Vijay personally helped me design the perfect ring. I truley felt as if he cared more about my happiness in my purchase than the profit he could make. I am so grateful to have found trijewels and will be a customer for life from this point on. If you are a first time buyer like me, please set your fears aside. Your will experience the best customer service you have ever had and recieve only the best quality of jewelry. Vijay definelty works from his heart and with such passion. His integrity is beyond approach. I hope this review helps anyone out there who may read it. Thank Vijay you are the BEST. Forever grateful

Cynthia M.
California, United States

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Great Service, outstanding product!

Reviewed Aug 01, 2012

Outstanding service and beautiful product. I was impressed with the personal service I recieved. Vijay was in constant contact with me from day one. He listened very well, and created the ring I was proud to give my beautiful bride. I have nothing but good things to say about this gentleman and his company, and would absolutely do business with him again, The stone he provided was fantastic, the color beautiful. Top notch all the way.

John.S. Denver CO
Wisconsin, United States

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Princes For a Day

Reviewed Jul 23, 2012

I waited 12 years for my recently purchased ring and I would gladly wait another12 if I knew how well trijewels would take care of me! The time effort and customer service provide was refreshing and made my experience unforgettable! I will never purchase another piece of jewelry with out this team behind me! My husband is so impressed with the service we receivd that he his now shopping trijewels to buy me another special gift! I think he appreciates that the trijewels team went above and beyond to make me a princes! I am sincerely happy with my entire experience!

Thank you trijewels!

Tiffany W.
Washington, United States

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Drama Fixer

Reviewed Jul 23, 2012

My husband bought me a awsone 2carat ring from
Here and it had been over a year and lost a dimond
After tri- jewels gladly fixed it for me I love them there
And would gladly use again as well as refer to others
They are great thanks guys you made my day when
I got my ring back :))

Jennifer F
Texas, United States

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From New York to Manila and Beyond: Stellar !

Reviewed Jul 20, 2012

After much research, canvassing, and trepidation,
I decided to purchase our engagement stone from Trijewels.com. The fact that this would be my first online international purchase weighted heavily on my mind (I am based in Manila, so you can just imagine my anxiety at the thought of purchasing and shipping in a diamond from an internet seller) but this was pleasantly replaced by the attentive, prompt, and personalized service provided by Vijay Bhatia. Through real-time email correspondence, he was able to answer all my queries and make sure that the purchase would push through promptly and properly.

These factors clinched the deal for me:
+Trijewels.com has the best BBB rating and numerous verifiable certifications
+Best value prices (stone quality/size versus pricing) across the board
+Concierge quality service provided by Vijay and his staff
+Vijay's fair, warm, and ultimately professional approach

Vijay assured me that he would send the best he could and he did not disappoint. We took the stone to 2 different jewelers (family jewelers in fact) in Manila once we got it and they all confirmed the stone's quality and size. Our jeweler actually took extra time to have it set properly as he wanted to do justice to the stone.

As much as I hate using idioms, the expression 'the proof is in the pudding' definitely applies to Trijewels.com and here's a link to our proposal video: http://youtube/Mr8newjMjCU

Vijay helped me make sure that things worked out for our engagement and I now anoint him as my personal jeweler (in New York that is). I say that because we will definitely be purchasing more jewelry from Trijewels.com (my fiancee apparently deserves earrings, a necklace, and more diamond encrusted accouterments).

The admiration and wonderful compliments she gets from friends, family, and acquaintances on her ring are incentive and encouragement to complete our black diamond wedding set...wait, having said that, I think I'll have Vijay make some sort of guy ring or bracelet for me. Hmm..

This review is getting out of hand but the truth is I can probably go on for a good 888 words more when it comes to how happy and satisfied I am with my purchase.

Thank you very much Vijay and we look forward to a prosperous relationship with you.

From New York to Manila and beyond, Trijewels.com deserves my highest accolade: Stellar!

Haribol!

Cush

Cush E - Manila , Philippines
Metro Manila, Philippines

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Beautiful Ring, Exceptional Service .....

Reviewed Jul 13, 2012

I was nervous to buy a diamond ring online but after reading reviews I decided to try. My experience with Vijay was amazing! He was able to get a ring to me in just a few days. It's incredible! I shook for a half hour after my ring arrived. It's absolutely beautiful! The ring fits perfectly. The diamonds are crystal clear and sparkly. The service was outstanding. The price is incredible for such a good quality ring. I've had it for one day and all my friends have commented on it. I'll buy all my diamond and gemstone jewelry here from now on and will always recommend Vijay and his staff.

Patricia M - GA
Georgia, United States

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For independent Trijewels reviews you can visit third party review sites such as Trustpilot.

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